Communications
Helping clients win the digital battle for new customers
CGI helps communications service providers (CSPs) accelerate their digital transformation to gain and retain customers, develop new revenue streams and reduce costs.
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Gain market share by creating a superior customer experience
CGI offers customer experience monitoring and management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. Our portfolio of IP includes:
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Semantic search and discovery
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Behavior prediction models?
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User experience modeling tools and methodologies
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Real-time customer experience monitoring
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Real-time customer identification?
Accelerate time-to-market with more agile rating and billing systems
CGI helps CSPs quickly adopt agile business solutions that?address their fundamental needs in charging and billing to achieve rapid time to market and?high levels of automation and performance.?
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Drive competitiveness with multi-channel convergence
We transform every aspect of PLM, streamlining product definition, offer configuration and quotation management for today's converged channels.??
Leverage the new "multi-screen world" to gain market share
CGI is a proven and experienced integration partner for IPTV platforms and services.? We provide efficient?development of cost-effective and reliable mobile apps and mobility solutions that deliver high user benefits.
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Strengthen customer loyalty with better order orchestration and churn management
CGI order orchestration (order management) and churn management solutions and services help CSPs deliver first-class services through faultless order management processes enabling a superior customer experience.
Deliver a superior service while optimizing network resources
CGI empowers you to reap the synergies of convergent networks using insights into the topology and network planning of the fixed fibre?network. We provide state-of-the-art?solutions to manage your mobile workforce.
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Minimize payment defaults, operational risks and disruptions
We help CSPs?save millions of dollars through effective billing and assurance solutions that improve customer insight analytics and collections management.
